Contact Us via Email:  IndustrialBraids2006@CharterInternet.com
We change this email address frequently to avoid spammers. We apologize for the inconvenience.

BUY On-Line and Save on the Handling Fee for Small Orders !
You can now buy most products on-line and minimize the handling fee for small orders. The on-line shopping cart uses SSL encryption. A $1.50 handling fee is applied to all on-line UPS transactions plus UPS shipping cost based on weight and destination. No handling fee for USPS orders. The handling fee is part of the shipping cost. Save time and money on-line. Cards accepted on-line: VISA, American Express, MasterCard. Sales tax applies to residents in 13 states (WA, CA, NV, MN, GA, MI, OH, PA, NY, MA, RI, CT, NJ).  NEW shipping options available, some exceptions may apply. Safe, secure system. Use "Basket Contents" link to make final adjustments on orders. If you make a mistake online we can cancel it at your request simply by calling 800-343-8114 ext 20. No Hidden Fees !!!!!

Phoned and Faxed Orders: Phone or faxed orders under $75.00 dollars are assessed a $10.00 handling fee plus UPS shipping cost. Cards accepted via phone or fax are Discover, VISA, American Express, MasterCard.

Returns: All product returns are charged a 20 percent restocking fee based on the cost of the actual product purchased. Shipping costs are non-refundable.

Industrial Orders with an established  NET 30 account using purchase orders. Please fax orders to 978-433-9048. We will return an acknowledgement.

We endeavor to provide accurate data on all of our products. However, if a typographical error does arise Pepperell Braiding Company reserves the right to cancel the order and / or at our discretion refund the appropriate amount of compensation related to the volume of product involved. Refunds will not exceed the value of the product involved.

Customers are required to prepay by credit card, check or wire transfer. To establish a N30 account please send the following: Three credit references, taxpayer ID number and state level resale certificate if applicable. Please note that we may have to charge sales tax if we do not have a resale certificate on file. This is due to the fact that we have manufacturing reps throughout the US, which technically gives us a “presence” in the applicable state according to the parlance of the Department of Revenue.

Sales Tax: Again, we have to charge sales tax unless we have a resale certificate on file (Fax to: 978-433-9048 Attn: Wick Dept), because we technically have a "presence" throughout the US by way of manufacturing reps and distributors.

Sales Tax
We have a "presence" in 13 states by way of manufacturing reps. We are obligated by law to charge sales tax to all customers who do not have a state resale certificate on file. You may fax a copy of the certificate to 978-433-9048. The states we charge sales tax are as follows: CA, CT, GA, MA, MI, MN, NJ, NV, NY, OH, PA, RI, WA.

Payment: We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. For wire transfers call for bank routing number and account number. Add $61.00 for wire transfers. That is the fee the bank charges us to process the transaction. NO COD's

Sample Packs:
Buy Sample Pack On-Line
Due to the cost involved in cutting, packaging and shipping (usually Priority Mail or UPS) we are charging a fee in order to defray some of the costs involved. 

Shipping:
Pepperell Braiding Company will ship via UPS Ground Services or USPS Priority Mail. We are fully equipped with weight scales and active terminals in-house to process your order. Send your email address along with the order for the tracking number. Special shipping such as "Next Day" or "FedEx" is at the discretion of Pepperell Braiding Company and is based on available personnel at the time of the order. 

Tracking Numbers: Tracking numbers are provided only if an email address is included with the order. The tracking number will be emailed at the moment the barcode label is generated for shipping. All materials ship end of day. Allow up to one to two weeks for shipments to leave the factory.

International orders: Payment by credit card is preferred (name and expiration date needed). For wire transfers add $61.00.This is the fee our bank charges us for processing. There is also a $10.00 fee to process the customs form. Please note we abide by the UCC laws of the United States.

Credit Card Transactions:
The following information is required.
Card Name (e.g., VISA, MC, AMEX, Discover)
Bank Name on Card (e.g., Bank of London)
Card Number (e.g., if VISA 4111-1111-1111-1111)
Expiration Date (Date card is good to)
CID Number ( 3 digit number on back of card)
Card Holder's Full Name That Appears on the Card
Address of Card Holder (This is the address that the card issuer sends your monthly statement to)

Lead Times: In general, industrial based orders need two to three weeks lead time before shipping from our manufacturing facility. Product falling into this category are candlewick, wet bulb and fluid wick to name a few.

How To Contact Us!
Telephone: 800-343 8114 Extension 25 or 20 ORDER LINE Toll Free USA
Telephone: 978-433-2133 Extension 25 or 20 GLOBAL
Fax your order in to: 978-433-9048. We will send back a confirmation.
Email orders to  IndustrialBraids2006@CharterInternet.com
We change this email address frequently to avoid spammers. We apologize for the inconvenience.

Mail:
Pepperell Braiding Company (Since 1917)
Attn: WickStore
22 Lowell Street
Pepperell, Massachusetts 01463 USA

Please note that we are a manufacturer of textiles and plastics. We have been in continuous operation since 1917.

Fax Order Form

We do appreciate your business.